To read the complete instructions on how to use Skype for iPhone visit here . Do you know if I should change the certificate to fix this issue? Please make sure the configuration of reverse proxy is correct. Is this for Skype for Business Server or Online? Value/Destination: webdir.online.lync.com. Solution No.5: Erasing content and settings. Error: Can't sign in to Skype for Business/Lync. name, if not, you'll want to address this) are available using the same redirect internally and externally. Activate the log on the mobile and send this log to your account for analyze. That means, either the issue is with the Exchange server or the issue with the network connection. Thus, the proxy settings on the device should be checked from time to time, as there might be a need to manually connect to Skype and log in again as the server … Skype for Business is an instant messaging service for professional users that is developed by Microsoft. The Lync 2010 mobile client tries to discover the user's home server by querying the following CNAME records in DNS: Additionally, the CNAME records in DNS must meet the following criteria. External clients that connect from outside your corporate network through Edge servers are not affected. Skype requires iPhone 3GS or above. Verify connectivity to other websites and services over both kinds of connections. However on the customer's network, this doesn't work. I am having issues getting Skype of Business to open on iOS with my internal lync 2013 setup. 2. If you're using the server version make sure you're redirecting requests for Lyncdiscover on port 443 to your front end server pool on port 4443. That might very well be the problem. rayan Apr 30, 2013 at 04:51 PM. Note: Skype for Bussines Mobile is not compatible with any earlier Lync Server versions (i.e., if your account is hosted on Exchange 2007/2010, Skype for business mobile will not connect). Solution Make sure the field Local Address is … I am having issues getting Skype of Business to open on iOS with my internal lync 2013 setup. Go back to the main screen. I can connect it to Office 365. The Lyncdiscover CNAME record is set up incorrectly. I did what you said, and got the following: When trying to connect to https://lyncdiscover.mydomain.com (Which should give me the option to download a .json file) is not working from outside, from Mozilla I get an error that says SEC_ERROR_REVOKED_CERTICATE, from Chrome I get a similar error, from We're having trouble connecting to the server. A Skype for Business Online (formerly Lync Online) user tries to sign in to the Lync 2010 mobile client from a Windows Phone, Apple iPhone or iPad, Google Android, or Nokia Symbian device by using the Auto-Detect Serveroption to determine the Skype for Business Online server. Also, make sure that all of your pools external web services (which should be different than your pool kycir Currently we are using in our EDGE and PROXY servers certificates from StartCom Certification Authority. Check the Office 365 Health Status Portal To fix this issue, try the following: Make sure your mobile device is not offline. If you are connected to a VPN and the call is unable to connect, then disconnect from the VPN and try the call again. Send and receive video using front or rear camera on iPhone 4 and fourth-generation iPod touch. this page says that they are a trusted certificate entity. Demonstrating the use of these applications is outside the scope of this article and outside the scope of Office 365 technical support. We have hosted Skype for Business. Would you please tell us what kind of certificate did you use for the reverse proxy? Happy new year! A few years ago I was able to install the cert from the lync server onto an iOS device but this no longer seems to be working. Skype for Business desktop clients connect to the server through many components and several configuration settings. It's Skype for Business Server. Android devices and computers can connect just fine. what shud be the problem? For Android devices: After login Skype for Business on your mobile app Click "User Profile -> Settings -> Exchange" Turn off “Use Skype for Business credentials” option. skype used to be working here in our office but since yesterday im not able to sign in and it says skype can't connect. This issue may occur if one of the following conditions is true: For the Lync Mobile Auto-Detect Serveroption, specific CNAME records must be present in DNS for the Lync 2010 mobile client to determine the home server of the Skype for Business Online user. Provide your Office 365 credentials and start the test. You may find correct server addresses in HostPilot under Services > Skype for Business > Instructions > Server Name. You may find correct server addresses in HostPilot under Services > Skype for Business > Instructions > Server Name. For the certificate, see if you can navigate to lyncdiscover.yourdomain.com and externalwebservice.yourdomain.com from Safari without an error or "Cannot Verify Server Identity" message. Android phone and Windows phones are able to connect to the Skype for Business Client, but on iPhones appears the following error message, if we want to connect to skype for Business on premise error message: we cant connect to the Server. I believe that Microsoft botched something in the 4/18/2017 version 6.14 related to connecting to on-prem environments. They base this action on the user’s domain suffix of the WindowsEmailAddress or Mail attribute in Active Directory. ... to the latest versions. I currently have a problem with Skype for Business, since a couple of weeks (Maybe months) iPhone users are unable to log in to Skype using their credentials. If the issue with the Exchange server; we can not do much from our end. After login Skype for Business on your mobile app Click "User Profile -> Settings -> Exchange" Turn off “Auto-Detect server” option. Please remember to Are you using a VPN? Are you using a proxy server? It works with Exchange. Resolution: Verify the settings are correct: under Tools > Options > Personal > Advanced both internal and external servers are set up. If a Wi-Fi connection is available, try to connect to Skype for Business Online. As of Tuesday April 18th, we can no longer connect the iOS SfB client to our hosting provider. Step 5: . To verify that the Lyncdiscover CNAME record is present in the Domain Name System (DNS) records, go to the Lync Connectivity Analyzer, and select Office 365 Custom/Vanity Domain Name Settings Test for Lync. seems to be working fine, the error I get from the client in iOS says that it can't connect to the server 1) It's possible the server is not available 2) Check your connection 3) Make sure you're using the information of the Skype for business account that Are you connecting internally or externally? tnmff@microsoft.com. Moreover, I will share a document about how to troubleshooting Lync mobility, please refer to Skype for Business Online is the cloud-based version of Skype for Business Server and is part of the Microsoft 365 cloud service. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Also, confirm that the certificate presented for these services are from a trusted third party that the iPhone will trust. However, the user receives the following error message: To troubleshoot this issue, follow these steps. Verify you have the latest version of Skype. We would like to ensure if the CA of our certificates is the problem before proceeding with the purchase of the new certificates from another CA. Step 6: . 1. Wystarczy wygenerować unikatowy link i udostępnić go wszystkim uczestnikom. As a supplement, would you please tell us which product did you use for your reverse proxy? Skype zapewnia ekonomiczne narzędzia do współpracy dla firm każdej wielkości. It's possible the iPhone client isn't successfully handling the autodiscover for the user (this usually happens when the SIP doesn't match the Primary SMTP). Step 6: . Verify you have the latest version of Skype. For more information about Lync Mobile client devices, see the following websites: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. If you need a Skype for Business account, view the article on getting access to Skype for Business. All clients can continue to join meetings, use instant messaging, see Presence information, and hear meeting audio. From allowing coworkers to instant message each other to facilitating VoIP (voice over IP) conference calls, Skype for Business does it all. For more information, see Troubleshooting Skype for Business Online DNS configuration issues in Office 365. https://blogs.technet.microsoft.com/nexthop/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step/. go to registry! I checked everything that you said and everything seems to be in order since Android users do not have this problem. I think that the reverse proxy configuration is correct, if there were any problems in the reverse proxy then Android users wouldn't be able to log in to their accounts on Skype, right? A few years ago I was able to install the cert from the lync server onto an iOS device but this no longer seems to be working. Check if there is enough local space left on device. check your Network Connection and Server address and try again Who is able to assist me? These credentials are the same that DO authenticate when a user logs on to their computer and email, so I know the network cred is valid. Uninstall the Skype for Business app, restart the device, and reinstall the app. It is recommended to contact the network or Outlook Administrators. A Skype for Business Online (formerly Lync Online) user tries to sign in to the Lync 2010 mobile client from a Windows Phone, Apple iPhone or iPad, Google Android, or Nokia Symbian device by using the Auto-Detect Serveroption to determine the Skype for Business Online server. The Lyncdiscover CNAME record isn't set up. 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